fbpx Menu

Terms & Conditions


Kilchoman Distillery Company Ltd, Company Registration Number – 225220, registered in Scotland.

(1) Payment

We accept Credit Card, Debit Card payments via Stripe.

Cards we accept: MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing/ Solo / Switch.

The goods will not be delivered until the customer’s funds that have been paid to have cleared in full.

(2) Order Notes

Once you have placed your order, confirmation will be sent to you via email complete with your order number.

We will not be held responsible for pricing errors due to software malfunctions, or human error. This website operates on an ‘invitation to treat’ basis and not as an ‘offer for sale’ – as a result, we reserve the right to decline orders for bulk or high-value purchases.

(3) Delivery

This website shop is operated by Mail Marketing UK Limited. We aim to dispatch your goods within one working day of receipt of your order. If there are problems with the delivery of any of the goods on your order we will contact you immediately.

(4) Returns Policy & Guarantee

We guarantee your satisfaction. All of our products come with a no fuss guarantee.

If for any reason you are not satisfied with your purchase, please return it within 14 days, unused and in its original packing, (i.e. in saleable condition) for an exchange or refund. We recommend you request a Proof of Postage certificate (free) from the Post Office if you return your goods. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights.

For tour bookings, a full refund (less a 10% admin fee) will be given if the booking is cancelled more than 48 hours prior to the tour taking place.

(5) Contacting us

Should you have a query with a purchase, please contact us at shop@kilchomandistillery.com

(6) Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

(7) Web Site Terms of Use

All the information on this website is intended for guidance only. The website is regularly updated. Products and prices are subject to change without notice. Kilchoman Distillery owns the copyright in all materials on this site.

(8) Copyright

All contents and information on this site including without limitation text, graphics and images, is the property of or the property of their respective owners and is protected by United Kingdom copyright laws.

(9) Trademarks

All trademarks that appear on this site are the property of their respective owners.


The NFC cask competition will run until the 31st May 2019 and entrants must be over the age of 18. The cask will be stored and matured in one of the Kilchoman warehouses until requested to bottle the cask, duty payment will be necessary at this point by the winner. It will be bottled and labelled at Kilchoman in our packaging.